Help ORDERING FROM FINE BEDLINENS PAYMENT INFORMATION DELIVERY SERVICE RETURNS & EXCHANGES STOCK SECURITY & PRIVACY TERMS AND CONDITIONS MANAGING YOUR ACCOUNT | DUVETS & PILLOWS COTTON SIZE CUSTOMER SERVICES STOCKISTS SALES, SPECIAL OFFERS, PRICE & DESCRIPTIONS TRADE CUSTOMERS CAREERS PRINTING SERVICES |
ORDERING FROM FINE BEDLINENS
How do I order?
Ordering online is easy and the steps involved are explained below. However if you are having any trouble, email us
or call on 0844 847 9704. There are two main ways to shop on our website: 1. BROWSE OUR CATEGORIES FROM THE HOME PAGE OR BOTTOM LEFT HAND MENU
Click on any of our brands to browse all the bedlinen designs in each of these collections. Alternatively, click on Shop by product where you'll be able to choose to look at all products regardless of the brand. So, if you're looking for a duvet cover, but don't have a specific one in mind, then click on Shop by product and then duvet covers and you'll see every option available to you. Perfect if you need some inspiration! 2. SEARCH BY PRODUCT NAME OR SPECIFIC ITEM
You can search for a product or a specific item by entering keywords into the search box at the top of the page, eg duvet cover or Deco duvet cover.
Once you have decided on the items you wish to buy, click on ADD TO BASKET, you can then choose to continue shopping or proceed to checkout. During checkout, you will be asked to enter your contact details, your delivery address and your payment details. Your purchase will be processed in a completely secure environment, and you will automatically receive an order acknowledgement by email to the address you provide to us. If you prefer not to shop online, why not send us an email, including your contact details, and a dedicated member of staff will give you a call within 24 hours (except on weekends and bank holidays) to take your order over the phone. Why do I have to register?
You don't have to register to view products on the Fine Bedlinens site. However, if you want to place an order then registration is required. This can either be done at checkout when you place your first order or you can pre-register by clicking on the Register link at the top of the page. This is a very easy process, and will only take you a few minutes. You will be required to provide an email address and password and fill in your contact details. There are benefits of registering to shop on Fine Bedlinens too: Once you've registered with us; - You will only have to enter your name, address and contact details once; you will never have to complete them again - unless of course you need to update them if your circumstances change.
- You can choose to receive the Fine Bedlinens email newsletter, with special promotions that are exclusive to web customers.
I've ordered online, how do I know if my order has been received?
When you successfully place your order online, you will receive an automated acknowledgement email to the email address you have provided. If you do not receive this, or have any further queries about your order, please telephone our Customer Services team on 0844 847 9704 or email us. PAYMENT INFORMATION
How can I pay for my order?
We accept most major debit and credit cards on our website (AMEX, Mastercard, Visa, Delta, Maestro, Switch and Solo). Your credit or debit card will be charged when you order. When do I pay for my order?
We will charge you when you place an order. How do I use promotion codes that I have received by email or in the post?
Once you have added the items you wish to purchase to your basket, you will see a Voucher/Promotion Code box. Enter your promotion code here and click Recalculate. If you don't click Recalculate, your basket will not be updated with the relevant offer.
DELIVERY SERVICE
How long is delivery?
Delivery within the UK and Ireland will be within 7 working days of receipt of your order. If for any reason there is a further delay, we will contact you to notify you of the delay and despatch it to you as soon as it arrives in stock. Do you offer next day delivery?
We do not currently offer next day delivery. Our standard delivery service to the UK and Ireland is within 7 working days. Do you deliver outside the UK?
Yes. We will deliver to addresses in Europe. How much is delivery?
UK and Ireland (within 7 working days) £3.95
Europe (within 28 days) £35 Please note that due to customs and certain practical restrictions, we are unable to deliver outside of Europe. Can I have my order delivered to another address?
Yes. We will gladly deliver to a family member or neighbour if it is more convenient for you, but unfortunately we cannot leave a parcel unless someone is there to sign for it. Do I have to be at home when my order is delivered?
We do require a signature when your order is delivered, so someone will need to be home when we attempt delivery. Therefore, to ensure you receive your order as quickly as possible, please give us a delivery address where someone will be in to accept the parcel. We will gladly deliver to a family member or neighbour if it is more convenient for you. Where is my order?
We aim to deliver UK orders within 7 working days, but unfortunately we cannot guarantee a specific delivery date. If you would like to track your order please email us or call us on 0844 847 9704. RETURNS & EXCHANGES
Can I return an item if it's not faulty?
We want you to be completely happy with your www.finebedlinens.co.uk order. If for any reason you are not satisfied with the items you have chosen, you can return them to us within three months of receipt for a full refund (excluding the original delivery charge) or exchange. All we ask is that you return them unused in their original packaging. What is your returns policy?
We want you to be completely happy with your Fine Bedlinens order. If for any reason you are not satisfied with the items you have chosen, you can return them to us within three months of receipt for a full refund (excluding the original delivery charge) or exchange. All we ask is that you return all items unused and in their original packaging. Please ensure that you read the care instructions on each individual item, as unfortunately we cannot accept items for a refund or exchange if they have been damaged in the wash. A returns form will be sent with your order. You must complete all the information on this form and return it to us with your unwanted items. We are unable to action your return without this completed form. You do not need to contact us by phone or email to advise us that you are returning all or part of your order. We recommend you obtain a free 'Certificate of Posting' from the post office, as we cannot accept responsibility for parcels lost in transit. For peace of mind you might want to send the goods Recorded Delivery, but we regret we cannot refund this charge. Although we cannot repay your postage costs (unless the return is through a fault of our own), any replacement items will be sent to you free of any delivery charges. If you are exchanging goods and the new item you require costs less than the one you have returned, we will refund the difference to the card you used to place your original order. If you are exchanging goods and the new item you require costs more than the one you returned, then an additional payment is needed and we will contact you for this before despatching your replacement items. Refunds for items bought as gifts can only be given to the original purchaser. If you need an exchange or replacement urgently, why not send the original back for a refund and reorder your replacement online, by phone or fax? Please note that unfortunately any items ordered online, by phone or by fax must be returned directly to us and will not be accepted in store. All refunds and exchanges will be processed within 30 days of receipt subject to stock availability. Do I have to pay for returns?
Unless the item being returned is faulty, or was sent to you in error, then you are responsible for the postage costs to return the item to us. Although we cannot repay these postage costs, any replacement items required will be sent to you free of any additional delivery charges. We also recommend that you obtain a free 'Certificate of Posting' from the post office, as we cannot accept responsibility for parcels lost in transit. For peace of mind you might want to send the goods Recorded Delivery, but again, we regret we cannot refund this charge. Can I return an item to store?
Unfortunately any items ordered online, by phone or by fax must be returned directly to us and will not be accepted in store. How quickly will I get my refund?
We will always try and process your returns as quickly as possible, but, it can take up to thirty days from receipt when we are very busy. I have ordered the wrong item; can I return it for an exchange?
Yes. Simply complete the Return Form enclosed with your order and send it back to us with the unwanted item and, subject to stock availability, we will send the replacement out to you free of any delivery charge.
If the new item you require costs less than the one you have returned, we will refund the difference to the card you used to place your original order. If the new item you require costs more than the one you returned, then an additional payment is needed and we will contact you for this before despatching your replacement items. If you need an exchange or replacement urgently, why not send the original back for a refund and reorder your replacement online, by phone or fax?
STOCK
The item I want isn't in stock, when will I be able to order it?
Please contact our Customer Services Team by email, or by phoning 0844 847 9704 and they will do their best to help you. I can't find the item/design I'm looking for on your website, how can I find out if it's still available?
Please contact our Customer Services Team by email, or by phoning 0844 847 9704 and they will do their best to help you. I know the design I am looking for has been discontinued, can I still buy stock?
Unfortunately not, we only sell our current ranges that you can see on our website. You may be able to get some discontinued items from our Fine Bedlinens Design Shop on 01625 524691. SECURITY & PRIVACY
What is your privacy policy?
Please click here to view our privacy policy. Can I use my credit / debit card safely on your site?
Our payment system has the highest level of security encryption of all payment solutions and has integrated the Industry's leading fraud protection program leaving you 100% secure in the knowledge that you are totally safe. TERMS AND CONDITIONS
What are your terms and conditions?
Please click here to view our terms and conditions of use and supply. MANAGING YOUR ACCOUNT
Can I manage my account online?
You can manage your account online by clicking My Account or Regsiter and registering your details with us. This will allow you to update your personal details and manage your delivery addresses 24 hours a day, 7 days a week. I've forgotten my password, what do I do?
Should you forget your password, click on the 'forgot password' link on the My Account page. You will be prompted to enter your username (email address). You will then be sent a new password by email which will allow you to sign in to your account. DUVETS & PILLOWS
What does the tog rating mean?
The tog rating tells you how warm the duvet is - the higher the tog rating the warmer the duvet. We sell a light 4.5 tog and a warm 10.5 tog so it just depends how warm you like to be at night. What does cassette construction mean?
This is the sign of a premium quality duvet. It means that during manufacture the duvet is divided up in to individual pockets and exactly the same amount of filling is blown in to each one. This ensures that during both use and washing, the filling can't move around, so every inch of the duvet stays as warm and cosy as the next. What's best - feather or down?
Down is the very soft, very light clusters on the breast of a bird. Better at trapping air, the more down in your duvet, the lighter it is. The same tog duvet filled with feathers is heavier, but costs much less. How should I care for my new Natural duvets & pillows?
Machine wash at 60 degrees
Use a non biological washing powder. Biological powders contain bleaching agents which will damage the down clusters causing them to flatten and become uneffective at trapping air.
Make sure that after washing, the products are dried properly. The best method is a high temperature tumble dryer. You should remove the product from time to time and shake the filling until it is completely dry.
Duvets and pillows should be shaken daily to restore the shape of the filling.
Products should be aired regularly to allow residue moisture to evaporate and keep the duvet fresh.
COTTON
Why are most of your products 100% cotton rather than polycotton?
Cotton is a totally natural fibre and is the most popular choice for bedlinen because it helps the sleeper's skin 'breathe' for the most comfortable night's sleep.
The 50% polyester makes it very affordable and easy to care for but as you'd expect it doesn't feel or look anywhere near as nice, or wear as well, as pure cotton. What does 'thread count' mean?
Thread count is simply a measure of the number of threads - warp (lengthwise) and weft (widthwise) are woven in to one square inch of cloth. The higher the number, the better the quality of the end product.
The industry standard for bedlinen is a thread count of 150, but our minimum is a high quality 200. Special weaves such as an intricate 'jacquard' and silky-smooth 'satin' achieve the highest thread counts. SIZES
Do you offer a made to measure service?
Sorry, no. We only sell the standard sizes shown on our website. How do I know if your bedding will fit my bed?
Please refer to our size guide below. SIZE GUIDE | Fine Bedlinens /
Vantona | Bed by Conran /
Conran Fine Bedlinen | Freckles | Quilt Covers | Single | 135 x 200cm | 135 x 200cm | 135 x 200cm | Double | 200 x 200cm | 200 x 200cm | 200 x 200cm | King | 230 x 220cm | 225 x 220cm | | Super King | 260 x 220cm | 260 x 220cm | | Pillowcases | All styles | 48 x 76cm | 50 x 76cm | 48 x 73cm | Square | 65 x 65cm | 66 x 66cm | | Quilted | | | 50 x 75cm | Flat Sheets | Single | 180 x 260cm | 180 x 260cm | 180 x 254cm | Double | 230 x 260cm | 230 x 260cm | 230 x 254cm | King | 275 x 275cm | 275 x 275cm | | Super King | 310 x 270cm | | | Fitted Sheets | Single | 90 x 190 x 25cm | 90 x 190 x 32cm | 91 x 190 x 32cm | Double | 135 x 190 x 25cm | 135 x 190 x 32cm | 135 x 190 x 32cm | King | 153 x 200 x 25cm | 153 x 200 x 32cm | | Super King | 183 x 200 x 25cm | 183 x 200 x 32cm | | Valances (Fitted Valances have a 54cm drop) | Single | 90 x 190 x 39cm | | | Double | 135 x 190 x 39cm | | | King | 153 x 200 x 39cm | | | Super King | 183 x 200 x 39cm | | | Curtains (Sizes are each individual curtain. Pack contains a pair) | Standard 54" | W170 x L137cm | | | Standard 72" | W170 x L184cm | | | Standard 90" | W170 x L230cm | | | Wide 54" | W218 x L137cm | | | Wide 72" | W218 x L184cm | | | Wide 90" | W218 x L230cm | | | Throwovers & Accessories (Sizes vary. Please refer to sizes given on each individual design) | | | | | | Duvets & Pillows etc | Duvets | Single | 135 x 200cm | | | Double | 200 x 200cm | | | King | 225 x 220cm | | | Super King | 260 x 220cm | | | Pillows | Standard | 48 x 74cm | | | Square | 65 x 65cm | | |
CUSTOMER SERVICE
How can I contact you for further information?
We are always happy to hear from you. If you've got a query or comment about your order, one of our products or any aspect of our service, good or bad, then get in touch. So if you would like to contact us directly, then click here. We will get back to you within 24 hours (except on weekends and bank holidays). Alternatively, please give us a call on 0844 847 9704. Our Customer Service Team are available to take your call between 9am and 5pm Monday to Friday (answering machine out of hours). Calls will be charged at national rate. STOCKISTS
Can I buy all the products shown on this website in store?
No. Not all our stockists will have the complete selection of ranges in stock and so, if you are looking for a specific product, we strongly recommend that you contact the store before making any special journeys.
To see a list of your nearest stores, please use our Store Locator. You will be able to find out where they are, contact details and which of our brands they stock. SALES, SPECIAL OFFERS, PRICES & DESCRIPTIONS
Will I always get the same offers instore as I get on your website?
No, we cannot guarantee that we will always have the same offers on our website as you may see instore. We will also sometimes offer exclusive online only offers that you won't see instore. Have all your sale items been offered at full price on your website?
Any reduced price item has been on offer at the full price either in one of our stores or on our website at the higher price for at least 28 consecutive days in the last six months. The higher price quoted is the original price at which the item was offered and does not take into account any subsequent reductions. TRADE CUSTOMERS
Can I set up a trade account online?
Yes. To set up an online trade account please click on the Trade link on the bottom right hand menu and complete the mandatory fields on the form. A member of our Customer Services team will be in touch shortly after. CAREERS
How do I find out about careers with Dawson Home Group Ltd?
Please contact our Human Resources Department. If you have seen an advertisement for a current vacancy and would like to apply, please go to the Careers section where you can print an application form. Once completed, this should be posted to the address below. By telephone: Linda Syddall 0161 276 9022 In writing: Linda Syddall
Human Resources
Dawson Home Group Ltd
5 Universal Square
Devonshire Street
Manchester
M12 6JH
PRINTING SERVICES
Do you provide a commission digital print service?
Yes we do. We can print up to 1.5m wide on a variety of substrates using either pigments or reactive inks from files provided. For more information on this service, please contact Simon Jones by email simon.jones@dawsonhomegroup.co.uk | 
About Fine Bedlinens 
