Our Delivery Service is as follows:

UK and Ireland (within 7 working days)	£3.95
Europe (within 28 days)	£35

If for any reason there is a further delay, we will contact you to notify you of the delay and despatch it to you
as soon as it arrives in stock.

Rest assured all UK orders will be delivered to your door by DHL and will not be affected by the postal strikes.

To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be in to accept the parcel, as a signature will be required to acknowledge delivery.

We will gladly deliver to a family member or neighbour if it is more convenient for you, but unfortunately we cannot leave a parcel unless someone is there to sign for it.

Please note that due to customs and certain practical restrictions, we are unable to deliver outside of Europe.

Returns

We want you to be completely happy with your www.finebedlinens.co.uk order. If you do not cancel your order within seven working days (beginning on the day after you received the products), and subsequently for any reason you are not satisfied with the items you have chosen, you can return them to us within three months of receipt for a full refund (excluding the original delivery charge) or exchange. All we ask is that you return all items unused and in their original packaging.

A returns form will be sent with your order. You must complete all the information on this form and return it to us with your unwanted items. We are unable to action your return without this completed form. You do not need to contact us by phone or email to advise us that you are returning all or part of your order.

We recommend you obtain a free 'Certificate of Posting' from the post office, as we cannot accept responsibility for parcels lost in transit. For peace of mind you might want to send the goods Recorded Delivery, but we regret we cannot refund this charge.

Although we cannot repay your postage costs (unless the return is through a fault of our own), any replacement items you request will be sent to you free of any delivery charges. If you are exchanging goods and the new item you require costs less than the one you have returned we will refund the difference to the card you used to place your original order. If you are exchanging goods and the new item you require costs more than the one you returned, then an additional payment is needed and we will contact you for this before despatching your replacement items.

If you need an exchange or replacement urgently, why not send the original back for a refund
and reorder your replacement online, by phone or fax?

Refunds for items bought as gifts can only be given to the original purchaser.

Please note that unfortunately any items ordered online, by phone or by fax must be returned directly to us
and will not be accepted in store.

All refunds and exchanges will be processed within 30 days of receipt of the returned products subject to stock availability.

Products returned by you because of a defect, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. This does not apply where the defect has been caused by washing in an incorrect manner or otherwise misused.

Products returned by you within the seven-day cooling-off period will be refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.