Privacy Policy

THE INFORMATION WE COLLECT

Dawson Home Group Ltd ("We") collects personal data from visitors to www.finebedlinens.co.uk who register their information or who use the online store. We also use cookies (see more below) and track IP addresses so we can improve our services and enhance your online shopping experience.

HOW WE USE THE INFORMATION YOU PROVIDE

If you give us your personal information, we will use this information to register you with our website, to administer our website services, and/or to process any orders you may place online. We will send you announcements or communications by email only if you give us your permission by submitting your personal details. Otherwise, we use your information only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order.

When you order, we will require your name, email address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order.

A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

When you register with us you can select whether you would like to be sent notification of special offers, promotions and other correspondence from us via email. If you do not want to receive these notifications please select the tick box on the registration form which is on the Order Confirmation page. If you leave the box unchecked you will receive these notifications.

If, in the past you have chosen to be notified and you no longer wish to receive mailings from us, please update your marketing preferences in your account and we remove you from our mailing list.

SAFETY AND SECURITY OF YOUR INFORMATION

Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us.

We may wish to pass your details to trusted third-parties that we believe may be of interest to you. If you would prefer not to enjoy this service then please tick the box on the My Account page or during the registration process.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Dawson Home Group Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Dawson Home Group Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

INTERNAL CONFIDENTIALITY WITHIN DAWSON HOME GROUP LTD

Within Dawson Home Group Ltd we protect your privacy in the following ways:

• Access to Customer account information is limited to those who need access for the performance of their job.
• We use full login and password controls on our sales control system.

YOUR RIGHTS

If for any reason, you are unsure about the personal and account information we are holding in your name, please contact our Customer Service team. They will happily review your file and update the records if required. You can contact our customer service team by email, phone or fax. Alternatively, this information can be checked and reviewed online once you have signed in.

USE OF 'COOKIES'

Cookies are pieces of information a web site can send to your computer's browser for record-keeping purposes.

We use cookies to understand which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website.
Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. Most web browsers automatically accept cookies, however, if you prefer, your browser software should enable you to disable them. You should still be able to use our site without cookies enabled, however, your visit to our website will be significantly enhanced if cookies are not disabled.

CONSENT

Your use of this website signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above. We reserve the right occasionally to make changes to its privacy policy or practices. You should therefore review this page from time to time to get updated information including in particular, each time you use the online shop. Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.

TRANSACTIONS CONCLUDED THROUGH OUR SITE

Contracts for the supply of goods formed through our site or as a result of visits made by you are governed by our terms and conditions of supply.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

LINKS FROM OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

JURISDICTION AND APPLICABLE LAW

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

YOUR CONCERNS

If you have any concerns about material which appears on our site, please use our contact form to email us

Or, write to us at the following address:
Dawson Home Group Ltd
5 Universal Square
Devonshire Street
Manchester
M12 6JH
UNITED KINGDOM

Thank you for visiting our website.